Very Important Information
All items returned to us MUST be unused and in a re-sellable condition including tags and in the original packaging.
If you are returning an item you MUST keep a postage receipt, if the items dont make it back to us we cannot give a refund or exchange if you cant produce this proof.
If you wish to return or exchange any items please call us on 01255 812146.
PLEASE BE AWARE Products must be returned in a sellable condition including the original tags and packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse any refund or exchange and the all items will be returned to sender. This includes dog hair, make up, smoke smell, having been washed, marks on soles of footwear etc.
DAMAGED LUGGAGE DISCLAIMER While we endeavour to supply the highest of quality goods we appreciate from time to time an item may be received with a defect of manufacturing fault. When this happens we will always resolve the matter with the utter most urgency. However we are unable to accept responsibility for any luggage purchased from us that has been damaged in transit. Sometimes luggage is damaged in transit by an airline’s staff and luggage handlers. For example handles are broken, wheels snapped off or the material of the bag ripped through throwing, mishandling or the ill treatment of the luggage. In such circumstances you will need to deal directly with the airline in order to claim compensation from them as they have insurances set up for this very reason. We on the other hand can only deal with manufacturing faults or defects reported to us upon receipt of the goods.
You are responsible for any item(s) sent back to us until they are received by ourselves. Therefore, for expensive items, we recommend returning items to us via an insured method such as Royal Mail recorded delivery that will require us to sign for them. On lesser value items, you should obtain a certificate of posting from your Post Office when you send the item(s) back to us. No charge is made by the Post Office for this service.